Privacy Policy for Golden Willow Sanctuary
At Golden Willow Sanctuary, we are committed to protecting the privacy and security of the personal information entrusted to us. This Privacy Policy outlines how our online platform collects, uses, discloses, and protects your information when you interact with us and our services. We adhere to applicable data protection laws and regulations, including the Singapore Personal Data Protection Act (PDPA) and general principles of GDPR.
Information We Collect
We collect various types of information to provide and improve our comprehensive and compassionate care services for seniors, promote active aging, and foster a joyful community for elderly residents. This includes:
- Personal Identification Information: Name, address, contact numbers (phone, mobile), email address, date of birth, gender, nationality, and government-issued identification details necessary for registration and service provision.
- Health Information: Medical history, current health conditions, medication details, dietary restrictions, care preferences, and other health-related data essential for personalized elder care plans, memory support programs, physiotherapy, occupational therapy, and nutritious meal planning. This information is collected with explicit consent and handled with the highest level of confidentiality.
- Financial Information: Payment details, billing address, and insurance information required for processing payments for our services, including personalized care plans, respite care, and holistic wellness programs.
- Contact Information of Family/Guardians: Names, contact numbers, and email addresses of emergency contacts or authorized family members/guardians for communication purposes related to the care recipient.
- Usage Data: Information about how you interact with our online platform, such as IP addresses, browser types, visitor location, pages viewed, time spent on pages, and referring URLs. This helps us understand user behavior and improve website functionality.
- Communication Data: Records of your communications with us, including inquiries, feedback, and service requests made through our online forms, email, or phone.
How We Use Your Information
The information we collect is used for the following purposes:
- Service Provision: To provide and manage personalized elder care plans, memory support programs, recreational and social activities, physiotherapy and occupational therapy, nutritious meal planning, respite care, holistic wellness programs, and intergenerational engagement initiatives.
- Communication: To communicate with you regarding your service inquiries, updates on care plans, appointments, billing, and important announcements.
- Personalization: To tailor our services and online platform experience to your preferences and needs, ensuring relevant content and recommendations.
- Improvement of Services: To analyze usage patterns, collect feedback, and conduct research to improve our care services, website functionality, and user experience.
- Compliance and Security: To comply with legal and regulatory obligations, enforce our terms and conditions, and protect the security and integrity of our online platform and data.
- Marketing (with consent): To send you information about our new services, programs, and events that may be of interest to you, provided you have given your explicit consent. You can opt-out of these communications at any time.
Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your explicit consent, except in the following limited circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our online platform, conducting our business, or providing services to you (e.g., payment processors, IT support, healthcare professionals, and transportation services). These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Protection of Rights: To protect the rights, property, or safety of Golden Willow Sanctuary, our residents, or others.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
Data Security
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. These measures include:
- Secure Socket Layer (SSL) technology to encrypt data shared on our online platform.
- Restricted access to personal information for authorized personnel only.
- Regular security assessments and updates to our systems.
- Strict data handling protocols and employee training on data protection.
Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.
Third-Party Links
Our online platform may contain links to third-party websites. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our online platform and welcome any feedback about these sites.
Changes to This Privacy Policy
Golden Willow Sanctuary reserves the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically for any amendments. Your continued use of our online platform after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Golden Willow Sanctuary
2847 Ang Mo Kio Avenue 9,
#05-02 The Seletar Mall,
Singapore, Singapore, 569768
Singapore